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Shipping and FAQ

Shipping and FAQ

Royal Mail 1st Class from £4.99 (1-3 working days)

International Airmail Untracked (EU Only) From £6.99 (8-10 days)

 

UK Delivery Options:

  • All Standard Delivery Parcels are sent via Royal Mail First Class (untracked).
  • Royal Mail 1st Class aims to deliver your parcel the next working day.
  • Any change of delivery address must be requested ASAP via our Contact Us. However, we cannot guarantee we can change the delivery address.
    Once the order is dispatched, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.
  • Due to size restrictions, orders for two or more units will be split into multiple parcels.
     

International Delivery Options:

Sent via Royal Mail International Economy

  • International delivery starts at £6.99 for EU and is calculated using the weight and size of your parcel at checkout.
  • Unfortunately, we currently don’t offer delivery to the USA, but are hoping to very soon.
  • Please note that Cereal Motel does not accept responsibility for additional taxes or duties that are incurred when shipping outside of the UK.

 

Returns:

Food and Perishable items:

  • With regards to food and perishable items, due to the nature of the product, we are unable to offer our 14-day returns policy.
  • Food items can only be returned for a refund if you received an incorrect or faulty or item. 
  • Please email us via our Contact Us with any returns queries.

Non-perishable items:

  • We are happy to refund you within 14 days (from receipt of goods) providing the item(s) are returned in saleable condition and not perishable. Your credit will be refunded back on to your original payment method, however, we are unable to refund your delivery charge unless your entire order was faulty or incorrect.
  • For international orders, we kindly ask our customers to return their item(s) at their own expense.
  • Once your return is received back into our warehouse, you will receive a confirmation email detailing the receipt of your item(s) and refund. (Please allow up to 21 working days for this process).
  • Please email via our Contact Us for our returns address.
  • After 14 days we cannot offer you a refund. 

Kissing Cups - Free Prize

  • Cut out and collect 10 tokens from any of the cereal boxes in our range. 
  • When you have successfully collected 10 tokens - keep them safe and email us via our Contact Us page - with the heading 'CLAIM MY PRIZE'.
  • Once we have proof you have all 10 we will send out your prize tray of Kissing Cups

 

The Management,

Cereal Motel

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